Returns & Refunds

Returns & Refunds

We do our utmost to ensure that your order arrives at your door in pristine condition.

However, If there are any problems with your order please contact us as soon as possible to advise us of the issue.

Due to the nature of our food products it is not possible for us to exchange or refund on items due to a change of mind. We are unable to re-sell returned food products.

However, if you are unhappy at all with the quality of the product you have received, if you have received the incorrrect product or your order arrives to you damaged in transit* then please do let us know and we will do our best to arrange a replacement product to be sent out as soon as possible. If we are unable to replace the product we will let you know and arrange a refund. 

If your refund is approved, a credit will be applied to your credit card or original method of payment, within 7 days.

*It is extremely helpful for us when dealing with claims to our courier if you could provide us with an emailed photo of the damaged delivery and we may request a photo from you for this purpose.

Late or missing refunds

If you haven’t received your refund yet, first double check your bank account. Next, contact your bank or credit card company. There is often some processing time before a refund appears in your transaction history.

If you’ve done all of this and you still have not received your refund, please contact us

Exchanges

We only replace items if they are defective or damaged as per the terms above.

Shipping

To return a non-food item, you should post or courier it to the address below.

Real Food Direct

48A Kinross Street
Blenheim 7201

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you have any questions at all regarding returns, refunds and exchanges, please don't hesitate to get in touch.

Patch
Spring Tree
Ceres Organics
Nutra Organics