We do our utmost to ensure that your order arrives at your door in pristine condition.
However, If there are any problems with your order please contact us as soon as possible to advise us of the issue.
Due to the nature of our food products it is not possible for us to exchange or refund on items due to a change of mind. We are unable to re-sell returned food products.
However, if you are unhappy at all with the quality of the product you have received, if you have received the incorrect product or your order arrives to you damaged in transit* then please do let us know and we will do our best to arrange a replacement product to be sent out as soon as possible. If we are unable to replace the product we will let you know and arrange a refund.
Please contact us within 5 working days of receiving your order for any of the above reasons. Replacements or refunds outside of this timeframe will not be eligible.
If your refund is approved, a credit will be applied to your credit card or original method of payment, within 7 days.
*When dealing with claims to our courier if you could provide us with an emailed photo of the damaged delivery and keep all the damaged product, cartons and food packaging as the courier will need to collect the damaged products, carton/s and packaging. Without all of these we are unable to undergo a claim with the courier and cannot replace or refund your damaged items.
Once an order has been placed it is not possible to cancel your order once it has been confirmed but if changes are needed we will do our best to accommodate these.
Late or missing refunds
If you haven’t received your refund yet, first double check your bank account. Next, contact your bank or credit card company. There is often some processing time before a refund appears in your transaction history.
If you’ve done all of this and you still have not received your refund, please contact us
We only replace items if they are defective or damaged as per the terms above.
To return a non-food item, you should post or courier it to the address below.
Real Food Direct
60 Wellington Street
If you have any questions at all regarding returns, refunds and exchanges, please don't hesitate to get in touch.