Shipping Timeframe & Information

Shipping Timeframe & Information

Current Shipping Timeframe:

Orders are currently being dispatched 2-3 working days after order date

Delivery timeframe:

South Island Residential: Overnight

North Island Residential: Two to three working days 

Rural Delivery: Please allow an additional 24 to 48 working hours to the above timeframes for orders to be delivered to rural addresses 

These timeframes are subject to no delays in the network, like the weather, road closures, accidents, truck break downs, ferry delays, branch freight volumes, unavoidable staff shortages and mother nature. 

Every effort is made to deliver within the service standard but sometimes it just doesn’t or can’t happen

When your order is collected and scanned by our courier driver you will receive an email advising you of the tracking details for your order

Additional Shipping/ Order Information:

PO Boxes: We cannot ship to PO boxes. Please ensure a physical address is entered at checkout to prevent delays 

Pick upOur warehouse in Picton is available for order pick ups. Please select pick up at checkout. We will email you when your order is ready to be picked up with pickup information. Please allow 2-3 working days. 

Shipping Option at Checkout: During check-out you will be asked to select the correct shipping option for your order, either residential or rural or Island options. If you've chosen the incorrect option, we will contact you before dispatching your order notifying you of the extra charges. Payment of the extra freight charges must be made before the order will be dispatched. Cancellation of your order due to the incorrect shipping option not having been selected at checkout is not possible. 

Unsure if your address is rural? Please see here: (Post Haste)

Large orders: For large orders that do not display a shipping option for you at checkout please email us at with your order and we will be able to give you a subsidized shipping rate for your order

Island Shipping Options: 

Waiheke Island: Please select the Waiheke Island option during checkout

Great Barrier Island: Please select the Great Barrier Island option during checkout 

Stewart Island: Please select the Stewart Island option during checkout 

Chatham Island: Please email me us at for a quote before checking out as standard rates do not apply 

Please note; we use Post Haste and shipping rates at checkout apply. We do not arrange shipping with other courier companies on your behalf. If you wish to use a different courier company you will need to organize this. Please email before ordering to organize this.


For all other questions please email