A simple guide to delivery, tracking and warehouse collection.
Estimated delivery times
Courier estimates are not guaranteed. Weather, road conditions, ferries and network delays may affect delivery.
Tracking your parcel
We'll email tracking details after the courier collects and scans your order.
Picton warehouse pickup
Select pickup at checkout. We'll email you when your order is ready, usually within 2–3 working days.
Address: 60 Wellington Street, Picton
Usual pickup hours: Monday–Wednesday, 9am–3pm
Please wait for your ready-for-pickup email before visiting.
Delivery addresses
We cannot deliver to PO boxes. Please enter a physical address at checkout.
Island and special deliveries
For Waiheke, Great Barrier, Stewart and Chatham Islands, please request a shipping quote before checkout. Additional charges may apply.
We use Post Haste, with standard rates shown at checkout. Contact us before ordering if you plan to arrange another courier.
Still have a question? Email our team.
